I am sure you have heard that old saying before, that the customer is always right. If you have ever been on the other side, however, you know that it is not true. Of course they are not always right, sometimes they are so wrong, but you cannot tell them that. That is the point of the saying. You have to go in with the attitude of making them happy no matter what because after all, customers are essential to any company and any business and you want them to keep coming back, so you try to keep them as happy as possible.
If you have a business or plan to start one, anticipating what your customers want is starting off on the right foot. Why wait to find out what is working and not working and possibly losing some customers or potential customers in the process when you can be preemptive and find out before the feedback gets back to you (and a lot of other people).
One thing that is available now that was not available before is customer success software that has features for understanding customer behaviors, features for engaging customers , and features for anticipating future needs. With this software you can monitor the users and actually turn things around before it gets to the point of no return. After all, the customer is the one that is keeping your business going and you want them to keep coming back to your business and not try somebody else's. Not everything is perfect right away, there is always a lot of trial and error in anything but how great is it to have this software to help you fix things that might make things a lot easier and make the users, your customers, a lot happier.
Check out the customer success platform and request a demo or schedule a trial and see for yourself how you can have customer success with your business without all the trials and tribulations that can be so frustrating when trying to make your customers happy and keeping them as customers.